Shipping Policy

Glow Dame is operated by Marknadslyftarna, Prastgardsgatan 2, 172 32 Sundbyberg, Sweden. Orders are placed and paid through Shopify and shipped by a third-party fulfilment partner. The only way to contact us is by email at info@glowdame.com.

1. Handling time

Orders are checked, packed and released to our fulfilment partner within 1 to 3 business days of payment. Orders placed at a weekend or on a public holiday start processing on the next business day. You will receive a confirmation email when the order is placed and a second email when it ships.

2. Delivery time

After dispatch, delivery normally takes 8 to 12 business days. Total time from order to doorstep is therefore usually 9 to 15 business days. These are estimates based on typical carrier performance and are not guaranteed dates. Peak seasons, customs inspections, weather and carrier delays can add time.

3. Where we ship

We ship worldwide, including the United States, the United Kingdom, the European Union and most other countries. We cannot ship to PO boxes in every destination, and we cannot ship to countries subject to trade restrictions. If we are unable to ship to your address we will contact you and refund the order in full.

4. Tracking

Every order ships with tracking. You will receive a tracking number by email when the parcel leaves the warehouse. Tracking can take 2 to 5 business days to show its first scan while the parcel moves through the export hub; this is normal and does not mean the parcel is lost. If tracking has not updated for 10 business days, email us with your order number and we will open an enquiry with the carrier.

5. Customs duties and import taxes

Parcels shipped internationally may be subject to customs duties, import VAT or other charges set by the authorities in the destination country. Customers in the United States and other non-EU destinations may owe import charges. These charges are not included in the price you pay us, are outside our control, and are the responsibility of the recipient. Carriers usually collect them before or at delivery. If a parcel is returned to us because import charges were not paid, we treat it as an undeliverable parcel under section 7.

6. Incorrect addresses

Please check your shipping address carefully at checkout. If you spot a mistake, email us immediately with your order number; we can usually correct the address while the order is still in the 1 to 3 day handling window. Once a parcel has shipped the address can rarely be changed. Parcels lost because of an incorrect or incomplete address supplied by the customer cannot be refunded, although we will always try to help trace them.

7. Undeliverable or uncollected parcels

Carriers hold parcels at a pickup point for a limited period. Parcels that are refused, or not collected within that period, are frequently destroyed or disposed of locally rather than returned to us, which makes them hard to trace. If you no longer want your order, please contact us instead of refusing the parcel. Where a parcel is genuinely returned to our fulfilment partner, we refund the item price less the outbound and return shipping actually incurred.

8. Lost or damaged parcels

If your parcel arrives damaged, or the item inside is damaged, incorrect or incomplete, email us within 48 hours of delivery with clear photographs of the product, the shipping box and the shipping label, and keep all packaging until the claim is resolved. If tracking shows a parcel as delivered but you have not received it, check with neighbours and your local delivery point first; the carrier may require a written statement from that delivery point before accepting a claim. Confirmed lost parcels are replaced or refunded at no cost to you.

9. Returns

Return windows, the hygiene seal rules and refund timings differ by region. See our Return & Refund Policy for the full terms, or email info@glowdame.com with your order number.